Privacy Policy and Terms & Conditions

Please read before using this website

We take your privacy seriously. This policy describes how we (Bridal Reloved) use your data and how we protect it.

We do not share any of your details directly with any 3rd party other than a prospective buyer, which you authorise us to do by registering with us for the purpose of selling an item. We will not sell, distribute or lease your personal information to any other third parties

We are committed to ensuring that your privacy is protected and secure. In order to prevent unauthorised access or disclosure, we have in place electronic and tangible procedures to manage and safeguard the information we collect online.

What personal data we collect and why we collect it:

If you register as a seller we collect the following information:

If you register as a buyer we collect the following information:

Sellers will be contacted by a buyer via e-mail. The seller’s e-mail is never shown to the buyer until the seller replies and enters a purchase conversation. No information on this conversation is public and remains between seller & buyer.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Due to the nature of our business, our in store pre-owned agency dresses are “sold as seen” and monies and deposits are non-refundable.

Cookies & Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via javascript in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at

We also use cookies from to ensure our users are browsing the website with the best available technology, checking whether their browser is compatible with the modern techniques & practices we use to deliver our content and suggesting updates where necessary.

Cookies are currently set by Twitter, Facebook, Instagram, Google+ and Pinterest in order to implement share buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

We use cookies to save your wish list, removing the need to sign up for an account with us.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heat-maps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Abandoned Products Policy

Abandoned customer goods, from this point referred to as “Abandoned Products”,.

Our “Abandoned Product” Policy means if a customer’s product e.g. wedding dress, veil, bridesmaid dress, or accessory, is left at one of our stores, and is “abandoned” by the customer for a period of 165 days, Bridal Reloved will recycle, donate, otherwise dispose of or sell the item as a loss recovery measure, to recover the cost of administration.

“Abandoned” in this instance means that Bridal Reloved will make “every reasonable best effort” to contact the customer by telephone/letter/email (where such methods of contact are available) during the165 day period, and if after this time, we have received no response from the customer regarding the item we will implement this “Abandoned Product” Policy and Procedure. Adequate information regarding this Policy will be made available for our customers and a copy can be viewed or requested at any time.

Under the Torts (Interference with Goods) Act 1977, customers who leave goods with Bridal Reloved are under obligation to collect them, and we are entitled to dispose of/sell the goods if they remain uncollected and are not otherwise the subject of a dispute. Before Brida Reloved can dispose of/sell “Abandoned Product” we must:

  1. Attempt to give the owner of the goods written notice of:

The owner of the goods will be given 90 days from the date of contacting to reclaim the goods and settle their account. If the owner still does not collect the goods by the date stated in our second notice, we are legally permitted to dispose of/sell the goods and pass “good title” to any purchaser.

Bridal Reloved’s main objective of disposing/selling “Abandoned Product” is to recover the costs incurred by the Company (costs for the sale, storage costs, administration etc.). After Company costs have been recovered, if there is any amount remaining, this will be sent to the previous owner of the goods. If for any reason GES Group cannot contact the previous owner, the funds from the sale will be held for a period of 1 years, after which time the previous owner will be statute barred from suing for any proceeds from the sale, and the Act is not retrospective.

This Policy has been created and implemented to ensure clear lines of communication with our customers, and we appreciate their understanding and co-operation in this matter. Further information, advice and guidance can be sought from Citizens’ Advice Bureau (CAB).

Last updated: June 19th, 2024